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FAQ
[Deposit] I deposited an amount different from the order amount.
PETODAY
(1) If you deposit more than the order amount
- Please write the deposit bank name/date/time/deposit amount and desired processing method in the product Q&A, or
Please contact us through our customer service center (070-7953-2980) and we will take care of it.
We provide refunds or conversions to deposit amounts for overpayments.
(2) If you deposit less than the order amount
- After depositing the unpaid amount, please write the history of your first deposit and your history of subsequent deposits in the product Q&A, or
You can confirm your deposit by contacting our customer service center (070-7953-2980).
[Other inquiries] Are there any offline stores?
PETODAY
Please note that PeToday does not currently have an officially operated offline store.
[Exchange/Return after delivery] How long does it take to process an exchange or return?
It generally takes 4 to 5 days from initial application to completion of processing (excluding weekends and public holidays).
If there is a temporary high volume of exchanges and returns,
Please understand that there may be some delay in processing.
Exchange products are the same as new ordered products.
It takes time to prepare for delivery after the exchange is approved and collection is completed.
Returns are processed after approval of return and in cases where customer information matches.
Refunds will be completed within 1-2 days after receiving the returned product.
If refund information is incorrect or not entered
If we are unable to connect after contacting you by phone, we will notify you via text message.
(If we are unable to contact you, the refund will be put on hold and we will wait for your contact.)
※ If the refund is not completed within 4-5 days, please contact customer service.
[Exchange/Return after delivery] What should I do if the product is defective or incorrectly delivered?
If the product is defective or incorrectly delivered, Pet Today will cover the shipping costs.
However, we may request materials such as photos to prove that the product is defective.
Please contact Pet Today Customer Center (070-7953-2980) or the Q&A bulletin board and we will provide you with more detailed information.
[Exchange/Return after delivery] I returned it after purchasing it through Naver Pay, but there is no refund.
In the case of Naver Pay returns, a refund will be processed after customer approval.
Go to [Naver> Shopping MY>] and check the pop-up for the reason for holding the case.
Please check the return information and approve it.
[Exchange/Return after delivery] I would like to return the product.
Only within 7 days from the date of receiving the product
It is possible to cancel a contract.
If you submit a return request to Pet Today Customer Center (070-7953-2980) or the website Q&A bulletin board, we will assist you with collection.
A refund will be processed after the returned product arrives at Pet Today and inspection is completed.
If you are returning the product due to a simple change of mind,
The customer must bear the costs required to return the product.
* However, products can only be returned if they are new and unused.
Used products cannot be returned due to change of mind or dissatisfaction with use.
[Cancellation/change before delivery] I would like to change the delivery address (or contact information).
- Cancellations/changes before delivery are only possible at the stages before payment, product preparation, and delivery preparation.
- Request a change by writing the address (or contact information) you wish to change through an inquiry message on the Q&A bulletin board.
- Request a change through customer service center (070-7953-2980)
Please note that applications can be submitted using the above method.
However, even if the order status is confirmed as ‘preparing for delivery’, the order may already be in the process of being shipped.
*In this case, unfortunately, it is difficult to change the address.
Please enter the correct address when making your first order.
[Order/Payment] I canceled my order, when will I get a refund?
After canceling a purchase, the refund timing for each payment method is
The average cost for each payment institution is as follows:
* Credit card: Card company approval canceled within 3 to 5 business days
* Check card: Automatically deposited to payment account within 3 to 5 business days
(However, partial cancellation/point payment/promotional transactions such as billing discount/transactions that have elapsed for more than 90 days/
For large check card payment orders, refunds will be made within 5-7 business days)
* Mobile phone payment: Limit restored within 2 business days
(However, if the payment month and cancellation month are different
If cancellation of approval is inevitable due to cancellation of mobile phone service, etc.
If partial cancellation is necessary, separate instructions will be provided.
The refund will be made to your registered refund account.)
* Virtual account, bank transfer: Refund within 2-5 business days to registered refund account
[Order/Payment] Do I have to register as a member to place an order?
Non-members can also order.
When ordering, please click the ‘Non-member Purchase’ button to place your order.
However, when ordering as a non-member, the order number and
You must know the password you set when ordering to be able to track your order, so please make a note of this information.
We offer a variety of discounts and benefits for members, so we recommend that you sign up as a member.
[Order/Payment] How do I cancel or change an order when ordering as a non-member?
For non-member orders, it is difficult to cancel or change orders directly. If you would like to cancel an order or change the order form after ordering as a non-member, please contact us through 'Contact' > 'Product' with the orderer's name, mobile phone number, and request details, and we will assist you.
*However, if the delivery status is Preparing for Delivery, order cancellation is not possible.